I have not felt so ripped off and mislead by a storeowner in a very, very, long time.It Is Vapor has violated an agreement, and does not want to honor their commitment to me.
In addition, I returned my products to the store with the reassurance from a female manager that I would receive at a minimum, store credit. I spoke with John today, and he REFUSED TO HONOR HIS MANAGERS AGREEMENT TO PROVIDE ME STORE CREDIT, AND IT IS VAPOR NOW HAS IN THEIR POSSESSION MY ORIGINAL PURCHASED PRODUCTS. JOHN SAID, "...WE NEVER EXCHANGE, REFUND OR RETURN PRODUCTS FOR ANY REASON..." EVEN IF YOU DOUBT MY POST in the SLIGHTEST - THE ONLY QUESTION YOU NEED TO ASK YOURSELF IS, WHY WOULD YOU DO BUSINESS WITH STORE WHO HAS NO REFUND, RETURN OR EVEN AN EXCHANGE POLICY. TO NOT EVEN ALLOW AN EXCHANGE TO UPGRADE TO ANOTHER DEVICE SIMPLY SPELLS OUT - DO NOT DO BUSINESS WITH IT IS VAPOR!!!
This is not about the money; it is about principle and keeping your word! My story is simple - upon a recommendation from a friend, I visited John at It Is Vapor. John and I spoke in great detail regarding the various products now available on the market related to vaporizers, and John convinced me to purchase a product against my better judgment; with his assurance that if I had a problem with the product for ANY REASON, that I would be able to "...upgrade to a better unit..." Being that this was a dramatic change that I wasn't sure I was able to make, I felt comfortable with John's commitment and guarantee to me. After trying to get use to the NEW product and NEW technology, (which I tried it for approximately 6 months) it just did not satisfy my needs.
The battery life of the device was simply to short and the charging process is too cumbersome. I was open to discussing other options with John and consider upgrading to a higher-grade device. I was even OK with them "prorating the exchange" based on the 6 months I used it. Let's be real here - we are talking about a total cost of about $40.00, and prorated it would be less.
I would have been willing to accept a credit from John toward an upgraded model of $25.00. So what this comes down to be is John ("It Is Vapor") are willing to lose a customer for $25.00 - CAN ANYONE JUSTIFY THIS??? Even if you disagree with my reasoning and story, a $25.00 customer service gesture to sell me ANOTHER PRODUCT with a high margin will still have netted John money and made a customer happy. We all know that John would be able to return the product to the manufacture for some credit to offset his cost.
BOTTOM LINE, NO MATTER HOW YOU'RE READ THIS POST - IT IS VAPOR AND JOHN IS A PLACE I RECOMMEND NEVER DOING BUSINESS WITH!!! THERE ARE SO MANY COMPETITORS ON THE MARKET NOW, YOU DON'T NEED TO WASTE YOUR TIME WITH BUSINESSES THAT WILL NOT EVEN EXCHANGE YOUR PRODUCT - LET ALONE RETURN AND REFUND YOU. By the way - It Is Vapor STILL HAS MY ORIGINAL PURCHASE PRODUCT IN THEIR POSSESSION.
****This was written as a response to me today 1/7/13. It was sent from the Owner/President of It Is Vapor, John Corbett to my personal email.
"...I could be the "Vape-Nazi" and spit on people, and they would still come in... . Look at my site. The prices are obviously not designed to be sold on the internet.
99.5 percent of my customers are retail, brick and mortar, not internet. I literally could care less about the internet...***** Is this disturbing to you? Does this guy deserve your business when he obviously thinks the public he serves are morons and don't matter?
You be the judge please!****
Review about: Electronic Cigarette.